Khaled Laz

System Administrator leader with over 13 years of experience, driven by real world challenges.

About me

An adept technical leader with expertise in user support, hardware and software troubleshooting, account setup, system security, data management, team leadership, problem-solving, client relations, and project management.

Dispatch FE (Freelance)

Operating as a freelancer, I manage technical support responsibilities (specifically FE dispatch), with experience collaborating with notable companies such as Visa, Eurobank, Coca-Cola, Estee Lauder, Citrix, PepsiCo, Willis, Baxter, UBS, and Cloudflare, among others.

Skills

System Administration

Proficient in administering, configuring, and maintaining various operating systems, including Windows Server and Linux distributions.

Active Directory Management

Skilled in designing, implementing, and managing Active Directory environments, including user/group management, Group Policy, and DNS/DHCP services.

Cloud Technologies

Familiar with cloud platforms such as Microsoft Azure and Amazon Web Services (AWS), including virtual machine deployment, networking, and storage management.

Backup and Disaster Recovery

Experienced in implementing backup solutions (e.g., Commvault Backup & NetBackup) and disaster recovery strategies to ensure data integrity and business continuity.

Work Experience

Cloud Operations Engineer

Protera Technologies / Jan 2022 - Jan 2024

Proficiently managed Microsoft Azure, Amazon AWS, and VMware infrastructure, ensuring seamless operations for Windows and Linux Server Platforms. Installed and upgraded infrastructure, applied OS patches, and enforced security measures. Maintained backups, guaranteed maximum uptime, and collaborated with vendors and IT staff to resolve issues. Provided mentorship and support to team members.

NOC Support Engineer

Optasia / May 2021 - Jan 2022

As the main point of contact for critical events, I efficiently managed incidents and outages, promptly assessing problems and collaborating across teams for solutions. I troubleshooted network and software issues, reporting on system health and minimizing customer impact during incidents. I also maintained communication, updated tickets, and provided training and mentorship, contributing to a proactive NOC environment.

Senior Technical Support Specialist for AppleCare

Teleperformance / Sept 2020 - May 2021

I offered technical support for the EMEA region via telephone, effectively troubleshooting and resolving issues. I coordinated with third-party vendors to escalate complex issues and ensure swift resolution. Demonstrating a strong dedication to customer satisfaction, I followed up diligently until final resolution was achieved.

Information Technology Help Desk Support

CME Offshore / Sept 2020 - May 2021

I worked closely with American customers to deliver support and install new products, receiving calls from vendors to configure solutions for a major US supermarket chain. I efficiently examined and resolved issues remotely while maintaining timely communication. Consistently praised for effective communication, I bridged the gap between technical and non-technical users seamlessly

IT Support Engineer

Consolidated Contractors Group / Jan 2011 - Dec 2019

I managed antivirus updates, software deployments, and Windows updates for 600+ computers, alongside overseeing backup operations using Symantec Backup Exec 20.4. Providing advanced end-user support for escalated issues, I managed troubleshooting and installations for a large SCCM 2012 infrastructure spanning 7,000+ computers. Additionally, I coordinated system installations and maintenance for clients, configured server and desktop hardware, and ensured data storage integrity. Furthermore, I implemented anti-spam and virus protection for company email systems.

Senior Systems Administrator

M2intellegince / May 2024 - Sept 2024

In my current capacity as an Information Technology Support Engineer based in Alimos, I am entrusted with the comprehensive delivery of technical support, troubleshooting, system administration, and help desk assistance on a daily basis. Leveraging my extensive experience in technical support and information technology, coupled with a strong proficiency in troubleshooting, I ensure the seamless functioning of IT systems. My adeptness in system and network administration, complemented by excellent communication and customer service skills, enables me to effectively address user queries and maintain high levels of client satisfaction.